Books
Customer Service
This is a unique 6-hour workshop accompanied by a powerful e-learning program. It is suitable for anyone whose knowledge of English is at the pre-intermediate level or higher. You will find this workshop extremely valuable if you want to have a successful career in the customer service field. How should you handle customer complaints? What are the main English terms you need to know and how can you communicate in a polite and respectful way? What should you include in an apology email? This workshop will teach you all the main soft skills required while providing opportunities for discussion and practice.
![Customer Service Customer Service](https://www.eplaneteducation.com/wp-content/uploads/2016/11/cs.png)
The Business Skills textbook includes the following:
- A practical 16-page book written in American English
and packed with tips and advice - Dialogues and texts related to customer service
- Customer service terms and standard expressions
- Grammar
- Reading, listening, speaking, writing and pronunciation exercises
![Customer Service Customer Service](https://www.eplaneteducation.com/wp-content/uploads/2018/07/CS-TB.jpg?t=fb04e1bf-e31f-4426-a23d-7036c9b50e58)
The online Teacher’s Book includes the following:
- The Customer Service book in digital form
- Detailed teaching instructions
- Answers to the exercises
- Downloadable listening tracks
- Extra tips and activities
- Listening transcript
- E-learning texts
![Customer Service Customer Service](https://www.eplaneteducation.com/wp-content/uploads/2016/11/cs.png)
The online Self-study Guide includes the following:
- Detailed instructions
- Extra tips
- Answers to the exercises
- Listening transcript
- E-learning texts
![Elearning Card Elearning Card](/images/lang6/elearningcard.png)
The Business Skills E-learning Card includes the following:
- The Customer Service book in digital and interactive form
- Listening tracks
- Extra interactive texts and exercises
(articles, quizzes, listening practice, etc.) - Extra business vocabulary
- An entertaining educational video with exercises