Books
Business Phone Calls
What are the right (and wrong) ways to answer a business call? Which standard phrases are used? How can you make your phone calls more effective? Learn all the necessary skills and vocabulary in this 6-hour workshop. Practice handling your calls in an efficient way and avoid all common mistakes. Remember that good communication is the key to success!
![Business Phone Calls Business Phone Calls](/images/lang5/student.png)
The Business Skills textbook includes the following:
- A practical 16-page book packed with tips and advice
- Dialogues and texts related to business phone calls
- Business terms and standard expressions
- Grammar
- Listening, speaking and pronunciation exercises
![Business Phone Calls Business Phone Calls](https://www.eplaneteducation.com/wp-content/uploads/2018/07/Phone-calls-TB.jpg?t=4c2edd9a-2b95-4484-8e2a-4877499cf95e)
The Online Teacher’s Book includes the following:
- The Business Phone Calls book in digital form
- Detailed teaching instructions
- Answers to the exercises
- Downloadable listening tracks
- Extra tips and activities
- Listening transcripts
- E-learning texts
![Business Phone Calls Business Phone Calls](/images/lang5/student.png)
The online Self-study Guide includes the following:
- Detailed instructions
- Extra tips
- Answers to the exercises
- Listening transcripts
- E-learning texts
![Elearning Card Elearning Card](/images/lang5/elearningcard.png)
The Business Skills E-learning Card includes the following
- The Business Phone Calls book in digital and interactive form
- Listening tracks
- Extra interactive texts and exercises
(articles, soft skills quizzes, listening exercises, etc.) - Extra business vocabulary
- An extremely helpful pronunciation guide with
voice recognition and evaluation