Business Phone Calls

What are the right (and wrong) ways to answer a business call? Which standard phrases are used? How can you make your phone calls more effective? Learn all the necessary skills and vocabulary in this 6-hour workshop. Practice handling your calls in an efficient way and avoid all common mistakes. Remember that good communication is the key to success!

Business Phone Calls Textbook

• • A practical 16-page book packed with tips and advice
• • Dialogues and texts related to business phone calls
• • Business terms and standard expressions
• • Grammar
• • Listening, speaking and pronunciation exercises

Online Teacher’s Book

• • The Business Phone Calls book in digital form
• • Detailed teaching instructions
• • Answers to the exercises
• • Downloadable listening tracks
• • Extra tips and activities
• • Listening transcripts

Online Self-study Guide

• • Detailed instructions
• • Extra tips
• • Answers to the exercises
• • Listening transcripts

Business Skills E-learning Card

• • The Business Phone Calls book in digital, interactive form
• • Listening tracks
• • Extra interactive texts and exercises
  (articles, soft skills quizzes, listening exercises, etc.)
• • Extra business vocabulary
• • An extremely helpful pronunciation guide with
  voice recognition and evaluation