Business Phone Calls
Business Phone Calls
Category:
What are the right (and wrong) ways to answer a business call? Which standard phrases are used? How can you make your phone calls more effective? Learn all the necessary skills and vocabulary in this 6-hour workshop. Practice handling your calls in an efficient way and avoid all common mistakes. Remember that good communication is the key to success!

- A practical 16-page book packed with tips and advice
- Dialogues and texts related to business phone calls
- Business terms and standard expressions
- Grammar
- Listening, speaking and pronunciation exercises

- The Business Phone Calls book in digital form
- Detailed teaching instructions
- Answers to the exercises
- Downloadable listening tracks
- Extra tips and activities
- Listening transcripts
- E-learning texts

- Detailed instructions
- Extra tips
- Answers to the exercises
- Listening transcripts
- E-learning texts

- The Business Phone Calls book in digital, interactive form
- Listening tracks
- Extra interactive texts and exercises
(articles, soft skills quizzes, listening exercises, etc.) - Extra business vocabulary
- An extremely helpful pronunciation guide with
voice recognition and evaluation