Business Phone Calls

What are the right (and wrong) ways to answer a business call? Which standard phrases are used? How can you make your phone calls more effective? Learn all the necessary skills and vocabulary in this 6-hour workshop. Practice handling your calls in an efficient way and avoid all common mistakes. Remember that good communication is the key to success!

Business Phone Calls Textbook

The Business Skills textbook includes the following:

• A practical 16-page book packed with tips and advice
• Dialogues and texts related to business phone calls
• Business terms and standard expressions
• Grammar
• Listening, speaking and pronunciation exercises

Online Teacher’s Book

The Online Teacher’s Book includes the following:

• The Business Phone Calls book in digital form
• Detailed teaching instructions
• Answers to the exercises
• Downloadable listening tracks
• Extra tips and activities
• Listening transcripts
• E-learning texts

Online Self-study Guide

The online Self-study Guide includes the following:

• Detailed instructions
• Extra tips
• Answers to the exercises
• Listening transcripts
• E-learning texts

Business Skills E-learning Card / E-learning Software

The Business Skills E-learning Card includes the following

• The Business Phone Calls book in digital and interactive form
• Listening tracks
• Extra interactive texts and exercises
  (articles, soft skills quizzes, listening exercises, etc.)
• Extra business vocabulary
• An extremely helpful pronunciation guide with
  voice recognition and evaluation