Business Phone Calls

What are the right (and wrong) ways to answer a business call? Which standard phrases are used? How can you make your phone calls more effective? Learn all the necessary skills and vocabulary in this 6-hour workshop. Practice handling your calls in an efficient way and avoid all common mistakes. Remember that good communication is the key to success!

Business Meetings Textbook

• A practical 16-page book packed with tips and advice
• Dialogues and texts related to business phone calls
• Business terms and standard expressions
• Grammar
• Listening, speaking and pronunciation exercises

Online Teacher’s Book

• The Business Phone Calls book in digital form
• Detailed teaching instructions
• Answers to the exercises
• Downloadable listening tracks
• Extra tips and activities
• Listening transcripts

Online Self-study Guide

• Detailed instructions
• Extra tips
• Answers to the exercises
• Listening transcripts

Business Skills E-learning Card

• The Business Phone Calls book in digital, interactive form
• Listening tracks
• Extra interactive texts and exercises
  (articles, soft skills quizzes, listening exercises, etc.)
• Extra business vocabulary
• An extremely helpful pronunciation guide with
  voice recognition and evaluation